canyasLLCSupport
Contact support: support@canyasco.com
Please include the app name, your device and OS version, and a short description of the issue. We usually reply within two business days.
Frequently asked questions
How do I manage or cancel a subscription?
Subscriptions bought in the App Store are managed in iPhone Settings → your name → Subscriptions. Subscriptions bought on Google Play are managed in the Play Store app → profile icon → Payments & subscriptions → Subscriptions. Deleting an app does not cancel its subscription.
How do I request a refund?
Refunds for App Store and Google Play purchases are handled by Apple and Google under their policies. You can request one at reportaproblem.apple.com or through your Google Play order history. If you need help, email us.
I forgot my password.
Use the "Forgot password" link on the app's sign-in screen. A reset link will be sent to your email address. Check your spam folder if it does not arrive within a few minutes.
How do I report a bug or suggest a feature?
Email support@canyasco.com with screenshots if possible. Every message is read by our team.
How do I report abusive content or a user?
Use the in-app report option where available, or email support@canyasco.com with a link or screenshot. We review reports promptly.
Delete your account and data
You can delete your account for any CANYAS LLC app at any time.
Option 1 — inside the app
- Open the app and sign in.
- Go to Settings → Account.
- Tap Delete account and confirm.
Option 2 — by email
Send a message to privacy@canyasco.com from the email address linked to your account, with the subject "Account deletion request" and the name of the app.
What happens next
- Your account, profile and the content you created are deleted or anonymized within 30 days.
- Some records, such as transaction records, may be kept longer where the law requires it.
- Deleting your account does not cancel an App Store or Google Play subscription — cancel it in your store settings first.
See our Privacy Policy for more detail.